Privacy Policy
This privacy policy explains how Temiz Çözümler collects, uses, and protects personal information when you visit our site or use our online platform to learn about or request our services, including Residential Cleaning, Commercial Cleaning, Deep Cleaning, Window Cleaning, Carpet Cleaning, Post-Construction Cleaning, Move-in/Move-out Cleaning, Janitorial Services, and Disinfection Services.
Information We Collect
We collect information that you provide directly to us. This may include personal details such as your name, physical address, email address (though we do not provide electronic contact methods in this policy), phone number (though we do not provide electronic contact methods in this policy), and details about the services you require, including property specifications or cleaning preferences, when you contact us or schedule a service.
We also automatically collect certain information when you visit our site. This information may include your IP address, browser type, operating system, referring URLs, device information, and browsing patterns on our site. This data helps us understand how our service is used and how we can improve it.
How We Collect Information
We collect information through forms you complete on our site, through communications you initiate with us, and automatically as you navigate our online platform using cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our service;
- Respond to your inquiries and fulfil your requests for services;
- Schedule and manage cleaning appointments;
- Understand and analyse how you use our service;
- Improve our service and develop new services;
- Comply with legal obligations.
Legal Basis for Processing
We process your personal information based on several legal grounds:
- The processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., scheduling a cleaning service).
- The processing is necessary for compliance with a legal obligation to which we are subject.
- The processing is necessary for the purposes of our legitimate interests, provided that these interests are not overridden by your fundamental rights and freedoms (e.g., improving our service, preventing fraud).
- With your consent, where required by law (e.g., for certain marketing activities).
Sharing Your Information
We may share your information with third parties only in the following circumstances:
- With service providers who perform services on our behalf, such as scheduling systems or payment processors. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- To comply with legal obligations, such as responding to court orders or subpoenas.
- To protect our rights, property, or safety, and the rights, property, or safety of others.
- In connection with the sale, merger, or acquisition of all or a portion of our business, where your information may be transferred as part of that transaction.
We do not sell or rent your personal information to third parties for their marketing purposes.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Your Data Protection Rights
Under applicable data protection laws, including the GDPR, you have certain rights regarding your personal information:
- The right to access: You have the right to request copies of your personal information we hold.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The right to erasure: You have the right to request that we erase your personal information under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal information under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the physical address provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our service is not directed to anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at the physical address below. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Data Controller
The data controller responsible for your personal information collected through this service is Temiz Çözümler, located at:
17A
Halaskargazi Caddesi,
Şişli,
Istanbul, Istanbul, 34371
Turkey
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, you may contact us by mail at the following physical address:
Temiz Çözümler
17A
Halaskargazi Caddesi,
Şişli,
Istanbul, Istanbul, 34371
Turkey